Feature Requests

Call scripts are a valuable feature for several reasons, particularly in environments like sales, customer support, or lead generation. Here’s why they’re helpful: Consistency in Messaging - Call scripts ensure that all agents deliver a consistent message, reducing variability in communication. This is particularly useful for maintaining your brand voice and ensuring compliance with legal or regulatory requirements. Increased Efficiency - With scripts integrated into the dialer, agents can quickly access the right responses, product details, or FAQs during a call. This reduces downtime and keeps the conversation flowing smoothly. Guidance for New Agents - Scripts serve as a training tool for new team members, giving them the confidence to handle calls effectively. They can focus on delivering value rather than worrying about what to say next. Improved Call Outcomes - By guiding agents through proven conversation flows, scripts help improve the chances of achieving the desired outcomes—whether it's closing a sale, resolving an issue, or gathering information. Customization for Call Context - Scripts can be tailored based on the type of call (e.g., sales, support, collections), ensuring that the content is relevant to the customer’s needs and the call's purpose. Real-Time Adaptation and Overcoming Objections - Advanced dialers can use dynamic scripts that adapt based on the customer's responses or CRM data, enabling more personalized and effective conversations. Data-Driven Insights - Scripts integrated into a dialer can be analyzed to identify which messaging works best, providing insights to refine your approach over time. Legal Compliance - In industries like financial services or healthcare, scripts can include mandatory disclosures to help agents stay compliant with regulations. By combining call scripts with a dialer's automation and analytics capabilities, businesses can significantly enhance the efficiency and effectiveness of their calling operations.

Hi Support at WAVV Not being able to view or use notes easily during calls is seriously hurting our productivity. Copying and pasting the summary from history from other screens isn’t workable mid-conversation. Is this on your roadmap? Please loop me in on any updates or tickets related to this. LETS GET THIS WORKING ASAP.

Hi Wavv team, I’d like to request a feature that adds smart voicemail drop timing — specifically, the ability to detect the end of the carrier’s voicemail message (via beep or silence) before playing the pre-recorded voicemail. Right now, if I click the drop button too early, the voicemail overlaps with the automated instructions, which sounds unprofessional. A simple detection system or even a configurable delay (e.g. 3 seconds) before playback would make the feature much smoother and more effective for outbound calling.

Customer would like to be able to forward a number to a round robin of team members, or to a list of team members to help better facilitate Inbound calls.

Customer would like a Hold button included in the dialer so that if they need to put a lead on Hold, there's wait music for them, eliminating the feeling or confustion of the lead thinking the call was dropped.

I am unable to use the WAVV dialer for three-way calling because there is no keypad available to enter another phone number. It would be beneficial to have keypad access in the WAVV dialer to facilitate conference calls and improve usability.

Hi WAVV team — I'd love to request a feature that notifies users in real time when a call is routed to the callback voicemail (e.g., when I’m on another call and can’t answer). Currently, there’s no alert that this happened, so I often miss the chance to follow up with high-value leads who went straight to voicemail. A simple push or email notification with the caller's number, timestamp, and link to the voicemail (if left) would make a huge difference in helping us catch missed opportunities immediately and improve our response rate.

Can you make it to where agents can go into active in GHL or inactive? They are requesting to be able to manually change their status to when they can receive calls.

Can you make it to where agents can go into active in GHL or inactive? They are requesting to be able to manually change their status to when they can receive calls.