Feature Requests

I am developing a CRM for an agency that uses your services, and they require custom integration via API from my CRM to your service. However, I noticed that your API documentation is not available yet. It would be beneficial if I could gain access to your API, even if it's in beta, to facilitate this integration. This would enable me to extend the service to multiple clients, all utilizing auto-dialing through your platform.

I want to set up a feature where, when I call, it automatically shows the recipient's area code. Currently, I am unsure if I need to purchase multiple numbers or if this process is automatic. It would be beneficial if the system could automatically select and display the appropriate local number without requiring me to own them first.

Currently, we are unable to add new call outcomes, which limits our ability to customize and track specific results. It would be beneficial to have the option to create and add new call outcomes to better suit our needs.

Some dialers offer dialing up to 14 people at a time!

Hello, it would be nice to have a feature that allows you to set a dials per day goals and to have a way to see it continually as you dial and also integrate with the reporting. For example, if you set a dial goal of 100 dials per day, you can see the number reducing as you make dials to help inspire you to keep pushing to meet that goal. Also, setting a sales per day goal as well to track that.

Team members can't see all the reporting for the entire team. Just themselves.

What about a dialing pad that I can just enter a number into and then dial? I run across some bad numbers with contacts sometimes and if I could quickly test another number (that I have looked up online) that would be awesome and super like just like the WAVV dialer. I know I can replace the number in the contacts file but then I have to save it go out of that contact and come back into that contact to be able to dial the new number.

Currently, after completing a call disposition, I have to manually press resume for each call. It would be more efficient if the system could automatically resume after call dispositions, streamlining the process and saving time.

I manage a team and would like to filter my teams calls in the History tab so that I can review their call recordings much easier down a list instead of having to scroll down the list of calls until I see "Interested" or "not interested".

On the little modal telling you who you're dialing and their number, it would be helpful to have the current progress listed. If you're on 20/55 or 50/55 and near the end would be helpful information for our reps.