Feature Requests

There is no dial pad to make an outbound call.

There should also be a redial button like a voicemail button when you connect with a lead. Because when you double-dial and it connects when the voicemail comes and I want to call them again to finish the double-dial I want to press a redial button instead of end the call then redial. I love giving feedback as this is the best way for a product/service to improve.

Right now people are hitting too many damn voicemail machines. I mean, what's the point of a power dialer if you're not connecting with real people? WAVV has the ability to detect whether calls are answered by a person or a voicemail machine. It's not 100% perfect, but we can use this to avoid connecting calls until it's a person and increase the number of live answers. Check out this demonstration: https://www.loom.com/share/72776f521f554a4eaa099bc4027202d7

Call History has a search box to be able to search a specific contact and all of the call recordings with that contact.

So the dialer can tell if its a voicemail or not but still connects you with the voicemail? I am assuming that is because it does not want the voicemail recognizer to take too long for when a lead answers the call and for it to be awkward.If possible that would be a great feature to have as it would save time for me to click the voicemail button. It also does not work well with the double dial feature as if someone answers the call within 3 rings it will connect me with their voicemail on the first call, then I have to call them again myself. I want to click as minimal buttons as possible and want it running in the background. I can handle a 2 to 3 second delay from the dialer to check if someone actually picked up or not instead of just connecting me immediately. You could also just let it connect then have the voicemail recognizer still be on and if it is a voicemail it auto skips/ starts the double dial.

I'm looking to backfill data on the reports and transfer them into a secondary tracking sheet however I noticed when you go to last month we could only see the activity on a weekly basis and not a daily basis. Can you please consider giving us access to the Daily activity call reports in perpetuity?

I want all my agents to be able to use their separate WAVV accounts but access shared call lists. This would eliminate the need to upload separate contacts to each agent's portal and ensure that all agents can call from the same lists. It would streamline the process and improve efficiency by having a centralized list that updates for all users.

It would be beneficial to have the ability to manually load leads into a campaign using a CSV file. This feature would offer an alternative method for data input when API issues occur, ensuring that campaigns can continue without interruption.

I suggest developing a standalone dialer to ensure service continuity during API disruptions. This would prevent production halts and provide a reliable backup solution when issues arise with the current system.

Currently, the AI call summaries are not easily accessible or searchable, as they are only available in the "Call History" section of WAVV. It would be immensely valuable to have these AI call summaries automatically populated within the Notes section of the GHL Contact page. This would make it much easier to access and utilize the call recording notes for specific contacts, similar to how call recordings are already handled.