Feature Requests

Our team has gotten lots of feedback that we need to improve WAVV reporting. We have condensed the different requests into this one post. Please add anything that you feel is missing from this list so we can create the reporting you want to see in WAVV🔥 Thanks everyone!!

I’m looking for a way to route incoming calls based on specific teams or groups of team members. Essentially, I’d like to divide my list of phone numbers into smaller groups for different call purposes—similar to how a call center operates, where different teams handle different tasks. For example, I have 20 phone numbers, and I want 5 of those numbers to route calls only to a selected group of 5 out of my 10 team members. The idea is that all 5 team members would be available to answer calls at the same time, but only those 5 would receive the call, not the entire team. This way, I can ensure that calls are directed efficiently to the right people without ringing everyone on the team.

Feature Idea: Add in Hot keys- To be able to click one assigned key that statuses the lead and calls the next one while in WAVV For Example: 1- No Answer, call next lead 2- Left VM, call next lead ETC... Would love it for all of the disposition options to be assigned another hot key. The best is to not need to click dispositions with a mouse, but to be able to just click one key that statuses and dials the next one.

Call scripts are a valuable feature for several reasons, particularly in environments like sales, customer support, or lead generation. Here’s why they’re helpful: Consistency in Messaging - Call scripts ensure that all agents deliver a consistent message, reducing variability in communication. This is particularly useful for maintaining your brand voice and ensuring compliance with legal or regulatory requirements. Increased Efficiency - With scripts integrated into the dialer, agents can quickly access the right responses, product details, or FAQs during a call. This reduces downtime and keeps the conversation flowing smoothly. Guidance for New Agents - Scripts serve as a training tool for new team members, giving them the confidence to handle calls effectively. They can focus on delivering value rather than worrying about what to say next. Improved Call Outcomes - By guiding agents through proven conversation flows, scripts help improve the chances of achieving the desired outcomes—whether it's closing a sale, resolving an issue, or gathering information. Customization for Call Context - Scripts can be tailored based on the type of call (e.g., sales, support, collections), ensuring that the content is relevant to the customer’s needs and the call's purpose. Real-Time Adaptation and Overcoming Objections - Advanced dialers can use dynamic scripts that adapt based on the customer's responses or CRM data, enabling more personalized and effective conversations. Data-Driven Insights - Scripts integrated into a dialer can be analyzed to identify which messaging works best, providing insights to refine your approach over time. Legal Compliance - In industries like financial services or healthcare, scripts can include mandatory disclosures to help agents stay compliant with regulations. By combining call scripts with a dialer's automation and analytics capabilities, businesses can significantly enhance the efficiency and effectiveness of their calling operations.

When someone on our sales team gets a lead on the phone and books a call or is asked to call back later, I want that lead to now be assigned to that salesperson automatically. I have automations that will move the lead out of the general sales pipeline and into that individual salesperson pipeline, but those automations are broken because a disposition is added (which triggers the automation) but the lead isn't assigned. I can see who made the call via the notes in the contact, but the actual lead isn't assigned.

If I see a feedback post I want too, it would be nice to be able to "Like" it so you know people want this