Feature Requests

When two calls are merged using the Call Transfer feature, there is currently no option for the agent to disconnect from one participant while keeping the other participant on the line. Ending the call disconnects both parties at the same time. This creates friction in common transfer scenarios, such as: Introducing a client to another agent and then exiting the call Transferring a call to a manager or closer Completing a warm handoff without dropping the remaining participant It would be extremely helpful to add a control that allows the agent to: Hang up or leave the merged call with one participant While keeping the other call active and uninterrupted This enhancement would significantly improve call transfer workflows, reduce dropped calls, and create a smoother experience for both agents and clients.

I need a way to count calls within GHL. Specifically, I want to have WAVV calls counted, and based on the number of calls, update the pipeline accordingly. For example, if a call is made once, update the pipeline, and if called twice, update it again. This feature would greatly enhance our workflow efficiency.

I would like the Local Presence feature to first match based on area code and then ZIP code, instead of just the area code. This would provide more accurate local presence for my contacts.

Having new people onboard or those whos dont call as actively, it would be nice to be able to purchase a triple seat for one and a single line for another, mix and match, etc.

What about a dialing pad that I can just enter a number into and then dial? I run across some bad numbers with contacts sometimes and if I could quickly test another number (that I have looked up online) that would be awesome and super like just like the WAVV dialer. I know I can replace the number in the contacts file but then I have to save it go out of that contact and come back into that contact to be able to dial the new number.

We need the ability to mass remove and automate the removal of leads from Call Boards. This is crucial because we have leads who opt out, but they remain in the call boards and continue to receive calls and emails despite their request not to be contacted. Implementing this feature would help us manage our leads more effectively and respect their preferences.

I need a feature that allows me to delete, change, or add numbers for outbound calls. Currently, I can only add numbers, but I cannot delete or modify existing ones. This functionality would help me manage my team's contact numbers more efficiently.

Summary: Improve visibility and consistency of warm/live transfer calls between the WAVV Dialer and GoHighLevel (GHL). Current Behavior: If a warm/live transfer is successful, the call: Does not appear in GHL conversation history or notes The recording is only available in the WAVV UI If a transfer is unsuccessful, the call: Appears in GHL conversation history Has no recording available Problem: This behavior makes it difficult to: Track successful transfers inside GHL Audit calls and transfers consistently Perform QA and reporting without switching between systems Requested Improvement: Log successful transfer calls in GHL conversation history and/or notes Include basic metadata at minimum (call duration, transfer status, timestamp, agent) Ideally, make the call recording accessible or referenced within GHL Impact / Value: Better call tracking and reporting Improved QA and compliance workflows Reduced confusion for sales and support teams Stronger integration experience between WAVV and GHL