Feature Requests

Feature Idea: Add in Hot keys- To be able to click one assigned key that statuses the lead and calls the next one while in WAVV For Example: 1- No Answer, call next lead 2- Left VM, call next lead ETC... Would love it for all of the disposition options to be assigned another hot key. The best is to not need to click dispositions with a mouse, but to be able to just click one key that statuses and dials the next one.

Would be great to see how many dials you have left in the current workflow. For example, if you click a list of 50 leads to dial through, it would be great position, like 20/50.

Team Manager would have access to set dialer setting universally for all team members in one location. Or to have the ability to "lock" certain features to be used or not used by the individual Team Members so that settings are set across the board.

I am using wavv for my call center across multiple sub accounts in GHL. It would be nice to be able to pull information from GHL during inbound calls. (i.e. Sub Account name, 1 contact field of choice or tag for lead type, contact name.) As i onboard new clients this will be very neccessary to scale my call center in the team wavv account.

I would like to customize the way the call transcribing works and also have it auto add the call summary into the GHL notes? This will be very beneficial.

We have multiple sub-accounts for different types of leads to contact. The users hop between these sub-accounts. It would be a great add-on or upgrade to be able to have WAVV available for these users across multiple Sub-Accounts.

There is no dial pad to make an outbound call.

Currently its only bringing up the contact profile and info if they answer the call. It would be nice to, or at least have an option to, set it so it will bring up the contact profile and information as it dials the contact, so when they answer we have their information already loaded and ready to talk to them.

if it’s possible to access the recording of the conversation that occurs "in the background" while the recipient is on hold. Currently, when we use the dialer to transfer a call to a third party (e.g., a law firm), there is typically a brief conversation between our representative and the client. While the system records the conversation between our representative and the initial caller, it does not capture the conversation that takes place prior to the handover. Instead, all we hear is the music.

I notice many customers will cancel their accounts because they don't need to use the dialer for a couple of months... especially with slow or downtimes for sales teams, but want to pick it back up a couple of months down the road. The ability to pause an account and allow them to save all their info and then if it's not "resumed" after something like 2-3 months, the account will then permanently cancel. I think that would be a great feature that would reduce cancellations as well.