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Make WAVV's Reporting BETTER
Our team has gotten lots of feedback that we need to improve WAVV reporting. We have condensed the different requests into this one post. Please add anything that you feel is missing from this list so we can create the reporting you want to see in WAVV🔥 Thanks everyone!!
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Transfer of Accounts with GHL
I think it would be beneficial to have the ability to move a Wavv account from a CRM to CRM as long as it is a compatible with Wavv. For example, if I am using Wavv in a GHL based CRM but I move to a new CRM that better suites my needs that is also GHL based, it would be great to be able to move my Wavv account without having to cancel and resign up with a new Wavv account.
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On Hold, Transfer & Merge Calls
Would be nice to be able to transfer calls or merge calls together, if you are on the line with a client and carrier and need both to be on the same call. Also, being able to put calls on hold, with hold music is nice too
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Display outbound local presence numbers
It is unprofessional to not be able to tell the contact which number you are dialing from, there needs to be a way to display the number that is being used to call out.
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Inbound Calling (In Beta)
Inbound calling is now in public beta! Now you will be able to... Receive calls on WAVV numbers (no need to call forward) Have the contact's profile information pull up when you answer (no need to search for the contact) Have team and individual voicemail boxes Here is a video of how it works: https://www.loom.com/share/9120a9a656c548219a3ff474d38c35b9 Our team will be monitoring this page for any feedback/additional feature requests. Comment below to let us know how we can improve your experience!
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Answer Boost
Right now people are hitting too many damn voicemail machines. I mean, what's the point of a power dialer if you're not connecting with real people? WAVV has the ability to detect whether calls are answered by a person or a voicemail machine. It's not 100% perfect, but we can use this to avoid connecting calls until it's a person and increase the number of live answers. Check out this demonstration: https://www.loom.com/share/72776f521f554a4eaa099bc4027202d7
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Double Dial (Beta)
Call people back to back! Check out how it works here: https://www.loom.com/share/a38401284ebc457683304845fb504d0d?sid=c3eb9493-afe5-4a89-bf5d-dac329f88d54
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Team-based Dispositions
Move the dispositions from the agency level to the team settings so that I can have my own team-specific dispositions for my team that are different from what the agency owner wants their dispositions to be.
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Support for incoming calls
I am interested in having the ability to receive incoming calls through WAVV. This feature is crucial for our company, and we are looking forward to its implementation as it was a deciding factor for us.
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Call Data Connector
Create a way for us to share call data and call recordings with 3rd party platforms.
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